In this article, we will get to know about internet phone service especially for small business, how it will influence your business towards advancement as well as some of the best internet phone services you can avail for your business.
So, let’s get started.
What Does Internet Telephony Or VoIP Mean?
Internet telephony is an example of communications technology that enables voice calls and other telephony services like fax, SMS and other voice-messaging applications to be transferred by using the Internet as a connecting tool. Software under this technology is least costly and easily accessible because it enables the user to communicate through fax, voice and video calls any part of the world since there is an Internet connection. In this way, users can get safe from the expenses that are consumed in regular telephone services.
Internet telephony is also called VoIP (Voice over Internet Protocol), as it transforms the sound into the digital signals and sent over the internet like any other date then decodes the digits before it receives.
VoIP Features For Your Business Phone Service:
Many small enterprises, companies, and startups use VoIP services for their businesses because it generally comes with extra features and is more cost-effective than a conventional business phone service.
Internet business phone systems provide the best features more than just calling. These services can offer you features like caller ID, call management, call forwarding, call waiting, voicemail, video calls, conference call and more. And you are not required to spend even a single Penny for these features.
But VoIP technology Is not always perfect, let’s have a look at some of their advantages and disadvantages.
VoIP Pros And Cons:
Here are some of the advantages of using a business VoIP system are:
Good For Remote Companies:
You can easily make or receive phone calls by using your computer, mobile apps, and VoIP devices. It is incredible especially for distant companies or traveling entrepreneurs.
Internet business phone systems are scalable without purchasing additional phone lines or hardware
You can trace and analyze the data of calls.
They are cost-friendly for small businesses and firms.
VoIP is not always the promising business phone system for everyone, here are a few apparent disadvantages to consider:
- You are always required to have a good internet connection to make calls. If your internet connection usually goes down, VoIP may not be a good option then.
- They do not give location tracking service for emergency calls. Conventional phone systems will provide your location automatically to emergency services, but VoIP does not offer that.
When You Are Required To Have a Business Phone Service?
When you just add your landline or mobile phone number to your WordPress site but a phone number would not seem professional, then it will not let you communicate effectively.
So when you need to add a proper business phone service that allows you to do the work efficiently?
- When you need to share one number among many users simultaneously, it’s auto attendant feature enables you to route call to the first available representative
- When you want to use a desk phone, mobile cell phone, or a computer to receive and make calls
- When you need to easily add new workers without calling in a technician.
- When you are required to take your local or toll-free number any part of the world you want. All you will need is to have a high-speed internet connection.
If you are operating an online business or a small business website, then including a competent business phone service can benefit you to improve your business. You can use it to create a better customer relationship with professional sales.
Let’s have a look at the best VoIP service you can avail for small businesses.
Nextiva is one of the promising and reputable VoIP services in demand. And you do not need a year contract to adopt their service.
They provide some wonderful features such as unlimited calling, auto-attendant, unlimited internet faxing, advanced call management, and more. You can also get a free toll free number with all their plans.
It appears with some automation features as well. For instance, you can set up an activity to happen at a certain time, or get automatic announcements when a new sale is made.
The support team of Nextiva is exceptionally informed and beneficial. You can always easily contact them in case you face any issue.
Generally, Nextiva is favorable for starting up a new enterprise, professionals, small businesses, and even mid-level businesses.
- Simple and intuitive setup
- Reliable and reputable service with good HD voice quality
- Fast and knowledgeable customer assistance
- Unconditional unlimited calling, for example, no per-minute charges
- Instant conference calling
- Organize voicemails from your email
- Keep your local number
- Dedicated the Nextiva app to regulate calls from your mobile phones.
Price: Beginning from $20 per month for every single user.
2: Ring Central
RingCentral is another most popular business phone service for all sizes of companies. They provide one of the richest features for small business phone systems in the market. Their business phone program contains all the standard features you would like to avail such as call forwarding, caller ID, call waiting and transfer, share one line on multiple mobile devices and users, and more.
Other than that, it also gives video meetings with screen sharing, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It appears with intuitive cloud-based management that makes it super convenient to set up and arrange your calls.
- Infinite phone calls in the United States and Canada
- Assign a toll-free or local number
- Voicemail to text feature
- The credible cloud-based phone system
- Spontaneous call recording
- Endless audio and video conferencing
Price: beginning from $39.99 per month depending on the number of customers. You can also pay yearly and get up to 33% of your discount.
Vonage is an easy and convenient VoIP service for small businesses. You are just required to have a high-speed broadband internet connection to turn on their service.
It provides endless calling and SMS services in the United States and Canada. Other than that, you can effortlessly connect your business phone number to your mobile device with the assistance of their Android or iOS app.
Vonage also shows up with 40+ standard VoIP features that contain call screening, do not disturb, caller ID, call forwarding, voicemail to email, call blocking, and file sharing.
Nonetheless, you should notice that their primary plan comes with limited features. So you will be required to upgrade to a greater plan to obtain all the advanced features.
Price: begin from $19.99 on a monthly basis, omitting all taxes and other fees.
Phone.com is yet another one of the most inexpensive VoIP services, especially for small businesses. It gives many features like call forwarding, call waiting for service, caller ID, voicemail, text messaging, and more.
You can also avail at least one local or toll-free number with all their plans. This is very helpful for your business as customers can reach you at no cost to them.
If you want to know about the demographics, social profile, etc. of your customers so You can effortlessly do this by having a glance at the caller analytics.
Phone.com is a cost-friendly service. Though, there is a maximum of 300 minutes and 3000 SMS with their basic plan. You require an upgrade to a greater plan to improve their services.
Price: Begin from $12.99 on a monthly basis and you with a 30-day money-back guarantee.
CallHippo is another tremendous essential phone system on our rank. It appears with standard features such as call hold, contact management, welcome message, call reminder, and more.
It also comes with a free plan with restricted features and is favorable for entrepreneurs and startups. Nevertheless, you can always easily promote their bigger plan to avail of the premium features.
Price: The basic plan is free for 2 users.
So, here we tried to answer a few frequently ask a question about the services of VoIP:
How Much VoIP Cost Monthly?
Generally, VoIP plans begin at around $20 per month per user. This rate is for the basic plans. Pricing can go up to around $50 per month if you are searching for plans having a lot of advanced features.
RingCentral actually provides a 15-day free trial so you can get satisfied with the services they offer and it’s working before you buy.
Is VoIP Useful for Small Business?
VoIP is an incredible option for small businesses because it works differently from traditional business phone systems, you do not have to set up complex equipment either required an IT staff to look after it. This makes it a lot more useful for businesses on a budget.
What Is Needed to Set up VoIP?
You will need to have a stable high-speed broadband Internet connection for using VoIP.
You will also be required to have a VoIP phone, or an app if you want it to be accessible on your smartphone. But not all VoIP providers offer an app, so make sure the service you select is friendly with your existing phone if you do not want to purchase a new one.
Is VoIP Cheaper Than a Landline?
Yes, usually VoIP is very cost effective. Business landlines usually charge setup fees of around $100, and per month fees can be as high as $100 per line. Additional features like intercom, call transfer, and more can all cost extra. Other than that, you do not get VoIP-only features like call analytics, voicemail to text, video conferencing, and more.
Can I Keep My Landline Number with VoIP?
You can keep your landline number with VoIP but it depends on the service you take. , For example, Nextiva offers you to use your numbers into their service so you can keep the same phone number.
Can VoIP Be Hacked?
Yes, there is a possibility for VoIP to be hacked. This is the reason why it is so essential to go with a responsible, reliable provider. You can analyze their services like irregular phone bills, suspicious internet redirects or antivirus messages, or automatically activated microphones and webcams.
How Reliable Is VoIP?
Reliable VoIP phone systems have over 99.99% uptime, containing the services listed above. Keep in mind that VoIP depends on your internet connection, so if it is uncertain, your phone lines will be too.
We hope our article will help you to know all about VoIP and let you choose the best business VoIP and internet phone system for your business according to your business requirements.